FASHION EMPORIUM SHIPPING AND RETURNS POLICY
Vendor: Fashion Emporium. 21 The Copse, Southwood, Farnborough GU14 0QD
Contact
e-mail address: sales@fashionemporium.co.uk
Shipping and Returns Policy
- Delivery
All deliveries are subject to stock availability and authorisation of your
payment.
We shall endeavour to deliver the Goods you have offered to purchase
within 7-28 days after we receive your offer. If there are any delays
we will notify
you of such delay as soon as possible.
We can only deliver to addresses
in the United Kingdom.
Your order will be delivered to the credit card billing address or, if
specified on the Order Form, to an alternative delivery address, as long
as that address
is in the UK (i.e. has a Royal Mail postcode).
The price of the Goods is
inclusive of Packaging and Postage.
We can only deliver the Goods to you during office hours, Monday to Friday
and we are unable to specify the time at which the Goods will be
delivered
to you. If you have any special delivery requirements, please email sales@fashionemporium.co.uk prior to placing your order and you will be advised if your request can
be arranged.
A signature will be required on delivery of the Goods to you. Receipt of
a signature at the specified delivery address will be proof that the order
has
been delivered to you.
- Returns
We accept returns via post.
On cancellation for whatever reason, you must return the Goods which we
have delivered to you. If the Goods are faulty, incorrect or damaged
we will meet
the cost of return and (at your option) we will replace or exchange such
Goods or we will refund to you the price you paid for the Goods. In all
other circumstances,
we will exchange the Goods or refund you the amount which you paid for
the Goods, but we will not refund any costs to return the Goods to us.
This policy
is in addition to any statutory rights which you have as a consumer.
Where you cancel this Agreement because you think that the Goods are
faulty, incorrect or damaged on delivery, please return the Goods with
proof of
purchase to Fashion Emporium at 21 The Copse, Southwood, Farnborough,
Hampshire GU14
0QD in the following manner:-
- Goods must be adequately sealed
in the original packaging. Please note that the Royal Mail may
reject any package that is not adequately wrapped;
- fully complete
the Returns Form included with the delivery package as, this
will ensure that you receive your refund or replacement
Goods promptly;
- please make sure that you have addressed the
package clearly with the Fashion Emporium address.
- Please make
sure that you get a certificate of posting from the Post Office
as proof that you have sent the package (the
Post Office
do not
charge for
issuing these certificates).
Please note that, unless the
Goods which you return are faulty, incorrect or damaged, you
are responsible for the
costs of
returning the Goods
to us.
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